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Felon Entrepreneur™

Support

We’re here to help. Most questions are answered below — for anything else, email us.

Felon Entrepreneur is a software platform that helps justice-impacted individuals build careers, start businesses, and create stable lives. We build a mobile app (iOS and Android) and the website at felonentrepreneur.com. If you need help with your account, billing, the app, or anything else, this is the place to start.

Contact Us

The fastest way to reach a real person is by email. We read every message and aim to reply within two business days.

Frequently Asked Questions

Account help

Forgot your password? Use the “Forgot password” link on the login screen of the app or at felonentrepreneur.com/forgot-password. If your account email is no longer accessible, email support@felonentrepreneur.com from any address and tell us what email you used to sign up.

Billing & subscriptions

Most app subscriptions are billed through Apple App Store or Google Play. To cancel or change those, open your device’s subscription settings (iPhone: Settings → your name → Subscriptions; Android: Play Store → Profile → Payments & subscriptions → Subscriptions). For web purchases (merch, services, or web-billed subscriptions), email support@felonentrepreneur.com with your order number and we’ll handle it.

Deleting your account

You can delete your account directly in the app: Profile → Settings → Danger Zone → Delete Account. This permanently removes your data per our retention policy. You can also email privacy@felonentrepreneur.com to request deletion in writing.

Merch orders

Apparel is print-on-demand via Printful and ships in 5–10 business days after the order is placed. If your order is delayed, damaged, or wrong, email support@felonentrepreneur.com with your order number and we’ll make it right.

Reporting a bug or safety issue

Found a bug? Saw harmful content on the platform? Email support@felonentrepreneur.com. For urgent safety issues, please include “URGENT” in the subject line.

Legal

Our Privacy Policy and Terms of Service explain how the Service works and how we handle your information.